Transforming Airline Catering with Conode

How can a major transcontinental airline achieve its sustainability targets, delight passengers, and save millions annually? By leveraging Conode, a cutting-edge Human-AI interaction platform, the airline reduced food waste by 25-32% in just hours.

How Conode saved a major airline 25-32% on food waste

The Challenge: Waste, Costs, and Complexity

Airline catering faces a host of challenges:

• Excessive Waste: Inaccurate meal forecasts result in millions of pounds wasted annually in perishable food.

• Fragmented Data: Disjointed, weakly-linked datasets make analysis and decision-making difficult.

• Customer Expectations: Passengers expect fresh, high-quality meals, adding complexity to inventory planning.

The Solution:

Conode's in-memory graph technology automatically fused the disparate data sources, requiring no data preparation or cleaning. Once integrated into a bespoke knowledge graph, the graph was enriched using Conode’s automated ontology extraction.

By auto-labelling, Conode brought structure to key fields from the data source that were otherwise messy, inconsistent, and sparsely filled. With the airline’s knowledge source now structured and fully discoverable in Conode, it was transformed from messy data into actionable insights.  This process was completed within a matter of hours, 100% no code. Conode’s intuitive natural language queries and visuospatial analytics which offer full data observability and control, enabling the airline to:

• Cluster Passenger and Meal Profiles: Simplify data complexity to better understand passenger preferences.

  
  

• Identify Trends: Uncover historic consumption patterns by visualising key data dimensions such as flight routes and embeddings.

  
  

• Forecast Demand: Develop predictive models to optimise catering and ensure the right meals are provided to the right passengers.

  

  
  

Tangible Results

In just a single session, Conode empowered the airline to optimise meal planning and reduce food waste by over 25%, achieving:

• Substantial Savings: Over £8 million annually in business-class catering alone.

• Improved Sustainability: A notable reduction in environmental impact.

• Enhanced Customer Satisfaction: Fresh, high-quality meals tailored to passenger needs.

Conode’s Human-AI interaction platform bridges the gap between complex data and actionable insights, enabling organisations to address unknown unknowns and unlock value at unprecedented speed.